Get Executive Support for Your Help Desk Initiative
Building a strong business case is crucial
If the cost and management resources of providing in-house technical help desk services are getting out of hand, or if help desk services are not a core competency of your business, sourcing your help or service desk business functions to a third party can save money and improve the user experience.
This Business Case Roadmap will provide you with an overview, the functional elements, and the real world examples you need to build a Business Case that will result in funding for your help desk initiative. The Roadmap includes:
- Executive Summary
- As-Is Service Model: how it's being done now
- Current Problems & Issues
- Current Business Impact
- To-Be Service Model
- Proposal
- Cost Justification
- Conclusions
Get your complementary copy today.